All our customers are very important to us. For this reason, at Museo de las ilusiones Alicante S.L.U. (“Company”) we have created the following Return Policy to inform you about how we handle returns of products ordered and purchased on our website (“Website”).

The terms “You”, “Your” and “Yours” refer to the entity/person/organization using our Website. When this Policy mentions “we,” “us” and “our,” it refers to the Company and its subsidiaries and/or affiliates. The term “products” refers to any product or item purchased on our Website by you.

This Return Policy is governed by our Terms of Service.

For any questions regarding this Return Policy or any request related to returns and refunds, please contact us by email:, phone: +34673234784 or other means provided below.

You have the right, without giving a reason, to return the products within 30 days, if they have not been used, damaged or their appearance has not substantially changed, i.e. the appearance of the product or its packaging has only undergone the alterations necessary to inspect the products received.

The right to withdraw from a distance contract within 30 days without giving a reason does not apply to legal entities (e.g. companies, entrepreneurs).

This return policy does not limit your legal rights to withdraw or any rights you may have in relation to incorrect, damaged or defective products.


Any product you wish to return must be in the original, unopened packaging and in resalable condition. If the products to be returned do not meet these conditions, we will not be able to offer a refund.

You must submit your return request within 30 days of delivery of the item.

Please contact our Support to initiate the return and refund process. The Support team will guide you through the process and help you.

In case of returned products, we will cover the return shipping costs.

You must exercise the right of return in a responsible manner and return the product in the original packaging and in perfect condition, as well as return all the complete parts of the product. You are responsible for the complete set of returned products. If the products are not complete, we will not be able to accept the return and issue a refund.

Once the products have been received and verified by our staff, a refund will be authorized by the same method the payment was made. Depending on your financial institution, refunds may take up to 14 days to be credited to your original payment method. In all cases, we have the right to suspend reimbursement until the products are received and inspected.

If you do not comply with the terms of our return policy, we will not be able to offer a refund.


In special cases, such as defective, damaged or incorrect products, you may be asked to provide evidence of the problem, such as a photo or video, or to return the item for a refund.

You must contact our company at within 30 days of purchase and provide detailed information, such as:

Proof of purchase

Order number

When filing a complaint, you should indicate how you wish the complaint to be resolved:

Refund the money paid

Products must be returned in the original packaging (with instructions and/or warranty card, if delivered with the product).


This Policy was created with the help of TermsHub’s Return Policy Generator and applies only to returns of goods and services sold by our Company. Our Policy does not apply to returns of goods and services offered by other companies or individuals.